The Information Technology Specialist responsible for providing excellent customer service and support to end users on a variety of technology software, hardware and telecommunications issues. Identifies, researches, resolves, or escalates technical problems in a responsive and service-oriented manner. Takes user requests, manages the ticket tracking system. Helps in identifying, troubleshooting, and resolving desktop hardware, printing, network connection, and applications software problems. Installs and maintains computer hardware, software and peripherals. The position may require more work hours than the normal eight-hour workday and also may require travel to/from campuses.
Additional Preferred Qualifications:
Frequently required to use hands to handle office equipment to include telephones and computer equipment. Specific vision abilities required include ability to adjust focus for work with computers. Occasionally required to drive to program locations in performance of duties. Must be able to read, write, and communicate both verbally and in written form to express and exchange ideas. While performing the responsibilities of this job, the employee must be able to access all components of work station and other office equipment. Frequent typing, writing, bending and twisting. Must be able to lift up to 50 pounds.
General office environment with moderate noise. This position is mostly sedentary, involves sitting most of the time, but may involve walking or standing for brief periods of time. A busy environment with many unscheduled interruptions. Frequent computer use at workstation for extended periods of time. Public contact position requiring appropriate business apparel as per the standards of dress and grooming adopted by EAPrep.